This is the minimum term you agree to take up service, usually between 12 and 24 months. Once you have completed your term you can exit your contract and cancel your service without charge.

Internet upload and download speeds measure how fast you send and receive data over the internet. Download speed refers to how fast you receive information and upload speed refers to how fast you send data online. The average user spends more time downloading data, such as streaming music and videos, than uploading data, such as when you’re uploading photos to social media or making video calls, for this reason, suppliers provide a faster download speed in comparison to upload speed.

This is the cost of starting a new service. While some providers offer no additional charge for set up others may charge an upfront fee before providing your service for either equipment or connecting your property to the network. Some providers may offer free setup but may charge slightly more during the duration of the contract. Depending on your needs this may dictate your budget and the service you require.

Monthly costs vary between networks depending on service level, speed, or other. Use a comparison site for easy-to-navigate comparisons between suppliers. Select a service that best suits your needs.

Ofcom’s Broadband Speeds Code of Practice means you should get clear information about what speeds you can expect when you buy your service. Broadband suppliers should always give you a minimum guaranteed speed for your broadband which is based on the capability of the line going into your building.

If the service doesn’t deliver the promised minimum speed, contact the supplier who must fix the issue within 30 days or allow you to leave your contract.

Your selected product should be based on your needs not just your budget. If you want to download large files, stream high-quality video, join and host video calling and run an IT suite, you will need a service that can cope with the demand.